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Human Centered Design Review: 2022 Mini Cooper S

  • Emma Sage

8/10

10. Help and Documentation

It’s best if the system doesn’t need any additional explanation. However, it may be necessary to provide documentation to help users understand how to complete their tasks.

https://photos.smugmug.com/MotoIQ/Features/Human-Factors/i-qpXhTcQ/0/6679a3d3/1280/01%20-%20IMG_0702-1280.mp4

 

At the end of the day, the whole user guide is digitally available in the display. I just need to find the time to read through some of these points of confusion. They’ve even got a built-in MINI concierge you can call if you have even more questions! But seriously, if you’re in the software space like I am, you know how important good documentation is. I so appreciate how thorough the Mini’s entire Owner’s Manual is, how searchable it is, and how interactive it is. If I just vaguely know the issue I’m trying to solve, all I have to do is type in a couple of related terms (very similar to the Google search experience) and I’m met with visual explanations, multiple solutions, and even contact points if I need further help.

I think the biggest stigma with working on your car is that it’s hard and confusing…but really, is it? Or did we just not have proper car-driver communication? This is an area where MINI really shines. After all, how can you have a great relationship without solid communication?

10/10

Overall, the 2022 Mini S is an absolute BLAST to drive and so much fun. She’s quirky and full of personality. I’d definitely say given her small packaging and nimble handling, take this one out for a day in the canyons…but make sure you fill all the way up first.

Final usability score: 82

Special thanks to Tamar Abrilian for the amazing photography and Kevin Amirkhanian for videography and driving.

Sources

Spicy Carrot

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6 comments
  1. twist says:
    August 31, 2022 at 1:32 am

    “In essence, the shifting experience is literally in reverse order of what most cars have.”
    If by that You mean shifting gears in manual mode, in essence ALL other cars are in reverse order compared to the sequential transmission shift pattern they are trying to emulate. In my experience, the BMW order is more enjoyable.
    Think of it this way: if You are pushed in the seat by the 630hp Your BMW M5 CS puts to the ground, is it easier to select the next gear by trying to push your hand forward or just stay in position and pull the shifter back?
    Also, drag cars have their brake parachute deploy by pulling the lever from back to front. Because race cars need to be intuitive. Why that hasn´t trickled down to passenger cars, I can not fathom.

    Thank You for the article.
    Lane Assist, Front Collission Assist etc messages in newer cars also make my blood boil.

    Reply
    1. Emma Sage says:
      September 1, 2022 at 11:03 am

      Thanks for the tip! As for that sort of micro action determination with ideal shifting direction…I think it depends on a couple of factors:
      1. What shifting experience has the driver already had? Are they new to driving, and if not, what driving background do they come from?
      2. A/B testing. I’d imagine this difference in preference would take slivers off process timing, but again, it would have to be tested in order to determine what’s optimal.

      Really, it depends on the driver’s current state and what we have to work with around that.

      Glad to hear I’m not the only one who gets triggers by some of these notifications 😂

      -Em

      Reply
      1. Khiem Dinh says:
        September 11, 2022 at 2:41 pm

        The shift pattern comes from motorsports. If you watch old school F1, WRC, and Indycar when they still had sequential shifters, pushing forward is to downshift and pulling back is to upshift. This pattern allows the motion to follow the current direction acceleration. Modern F1 cars pull like 5Gs on the brakes, but I figure the old school ones probably still pulled 2-3Gs on the brakes. Much easier to push forward on the shifter to downshift while braking than trying to pull back against 2-3G of force. Mazda and Porsche have the same motorsports biased shift pattern 🙂 It’s a similar situation on motorcycles. The street shift pattern is one down (to go from neutral to get into first gear) and five up to work up to 6th gear. This is all fine and good on the street and it’s easier to push down to get into first gear from neutral when getting ready to leave from a stop. But the motorsports shift pattern is one up, five down. So upshifts are completed by pushing down in the shift lever while accelerating and downshifts are executed by pulling up while braking. These directions of action align with the G forces the rider will be experiencing.

        Reply
  2. Dan DeRosia says:
    September 2, 2022 at 5:00 pm

    I don’t have specific comments on this Mini, but speaking as someone working on race car dash/interface stuff, I think your articles are going to provide a lot of interesting food for thought. I look forwards to more!

    Reply
    1. Emma Sage says:
      September 4, 2022 at 8:03 am

      Thank you, Dan! That’s so kind. Definitely let me know if there’s anything specific you’d want to see in future articles…I love talking to other fellow dashboard nerds 🤓

      Reply
      1. Dan DeRosia says:
        September 7, 2022 at 5:53 am

        In this immediate case I’m messing with AEM CD7 stuff for a pure race car, and essentially trying to think through how to set up the main screen to have it amplify the sort of information that gets checked more often or that should be called to attention while having lower priority stuff available to be checked when there’s more time.

        … which largely ended up cribbing from the C7R GTE dash layout but I do prefer to do better educated ideas than “monkey see, monkey do” 😉

        Reply

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